The workforce is vastly different now from a decade ago. Employees are now required to be tech-savvy, to multitask, to be communicative, and to be a great negotiator. Rarely are you going to find a company that requires only one thing from their employees. Usually, the job description is about 10-items long. But if you think this has made the job market easier, you’re wrong. It’s more competitive and saturated than it ever was before.
Your master’s degree and PhD are great, but they don’t make up the professional background that companies want from their employees—past, present, and future. Employees need to be experts in their fields, but they also need people skills and leadership potentials. Otherwise, employees who cannot adapt and compete will be relegated to being spectators.
So, what is the role of employers in this seemingly endless competition in the job market? How can they better their employees and help them achieve their goals? How can your business benefit from the support you will provide these workers?
Leadership Training Courses
Thankfully, a lot of companies are investing in managerial and supervisory training courses for their present employees. They realised that training workers already with the organisation is much better than hiring outsiders for those specific roles. Nobody will know your company as much as people who have been with you for decades. Give them a chance to show you what they got before trying to hire anybody else.
Do you have employees who don’t speak straight English, which is the global language of business? If you have non-native-English speakers in your employ, you can send them to an English tutor who will teach them proper conversational and business English. You can also open this opportunity for other languages such as Mandarin, which is also becoming quite important in any industry.
No business will flourish if it cannot keep its clients happy. Whether you already have a great customer-centric service, it’s important to keep updating these strategies. Identify employees who have to face clients and customers consistently. Then, send them to customer care training or workshop at least twice a year or whenever there is a chance.
Workplace Ethics Awareness Training
Your company culture can impact the productivity of workers. Unfortunately, you cannot build a company culture without your employees. They are actually the ones who will build this together. But at the core of this culture is the awareness of their rights and proper workplace ethics. They need to feel safe in the workplace but the only way for that to happen is for everyone to be aware of the proper decorum in the office.
Employees at every level—from interns to managers—need to be aware of how to properly act in the office. That’s going to create a friendlier environment in the workplace. This will boost your employees’ moods, and make them more productive.
Teambuilding is linked to workplace ethics. Aside from knowing their rights and acting properly in the workplace, your employees have to build rapport, too. Teambuilding workshops are mostly designed to develop camaraderie among workers. This enables them to collaborate better on tasks. These also fuel lasting friendships that they carry far after they’ve gone their own ways.
This is also a great way to give your employees a break. Aside from team-building activities, you must also strive to integrate a kind of vacation for them. You can extend their stay in the resort or hotel for a day. Giving your employees a much-deserved break will make them more productive and appreciative of their jobs.
Client Communication Skills
Employees who are responsible for representing your business to clients should well-versed in the manner by which they should talk to them. It is not just about wooing clients. They should also be good at presenting offers to them, as well as negotiating the terms of a deal. Knowing how to communicate with clients will not only close deals but will also retain existing clients who would have otherwise looked for other organizations.
If you think employers do not have a responsibility to help their employees achieve their dreams, you’re plain wrong. You should be striving to help them reach their career goals. That alone is a testament to your commitment to value their contributions to your company. When you show your employees that you are invested in improving their lives, then you will also benefit from the boost in morale and productivity that they will get from your interest in their success.